Atlantic Insurance Company Limited

CUSTOMER SERVICE QUESTIONNAIRE

Valued Customers,
Your feedback on your experience as a customer is of utmost importance to us. If you take the time to complete this questionnaire, I promise you, we will take the time to read it and use your suggestions in the best way possible.
Sincerely,

Lydia Leacock
Sales & Marketing Manager

1) I am a:	Visitor Customer Other
2) I requested service:	Via the telephone In Person By e-mail
3) If by telephone, how do you rate our telephone manner? Outstanding Very Good Good Satisfactory Poor
4) Which location did you contact or visit?	Main office Belmopan Corozal Orange Walk San Ignacio Website Other
5) I requested:	Insurance Services Insurance policy information Claim information/assistance Accounting information
6) How satisfied were you with the accuracy and timeliness of the service provided? Accuracy Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Timeliness Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied
7) How satisfied were you with the following persons providing service in terms of the qualities below? A) Atlantic Bank Information Desk (Security) - (applicable to main office visitor only) Courteous Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Professional Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Efficient Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied B) Receptionist - (applicable to main office visitor only) Courteous Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Professional Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Informative Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Appearance Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied C) Marketing Representative/ Claims Officer Courteous Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Professional Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Knowledgeable Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Helpful Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Appearance Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied Efficient Very Satisfied Satisfied Acceptable Dissatisfied Very Dissatisfied
8) Did we demonstrate an interest in your needs?	YES NO If no, please explain:
9) How would you rate the office ambience/website? Outstanding Very Good Good Satisfactory Poor
10) How do you rate overall service? Outstanding Very Good Good Satisfactory Poor Additional Comments:
11) Would you purchase insurance from Atlantic Insurance or visit our office again?	YES NO If no, please explain:
12) Would you recommend Atlantic Insurance to any of your friends & relatives?	YES NO If no, please explain:
13) Would you prefer a Marketing Representative visit you?	YES NO If no, please explain:
Overall, in which of the following areas could we improve in our service:	Accuracy Timeliness Professionalism Efficiency Helpfulness Information
Other Comments:

Close This Window